When your account is closed with a credit balance a refund check will be processed. Refunds are paid by check only to the named person on the closed account. The check will be mailed to that address unless you inform us differently at the time of closing. This process can take up to 90 days. Refunds are not made to credit cards. Refunds are not made for missed weekly service when the trash was not set out on time for normal collection or due to in climate weather.